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Choosing the Right Telephone System for Your Business: 3 Simple Steps

Effective communication is integral to the success of every business. For every business, therefore, it is of great importance to invest in the right phone system. When choosing a telephone system, however, one of the main challenges faced by business managers is the great number of options to choose from. And the confusing terminology makes it even more difficult to know what would be appropriate for their business. To help ease the confusion, this article will outline the key considerations to make when choosing a telephone system for your office.

Evaluate business needs

Before you implement any sort of technology in your business, it’s always important to thoroughly assess the needs. For phone systems, the first thing to consider is the number of phone lines needed. How many employees require a phone? In addition, are you looking to add more staff members in the near future? It’s important to plan for future expansion if you want to save on the expense of having to install a new telephone system.
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Also think about the important communication capabilities you’ll need, such as video conferencing, voicemail, and call forwarding. Though such features could add up the costs, they will greatly improve communication within and without the company.
Getting To The Point – Options

Choose your technology

You may have across such jargon as EPABX System, IP PBX systems, and VoIP. The technology you go for depends on the size and type of your business, as well as your preferences. In general, PBX systems are more expensive in terms of hardware and installation However, it’s cheap to scale PBX systems as the cost of handsets is low, making them ideal for larger organizations.

The initial cost of VoIP systems, on the other hand, isn’t that high. It’s expensive to scale with VoIP though, as each handset costs a lot more than traditional handsets. VoIP systems are often the better option for companies with distributed locations, since the calls are transmitted over the internet.

Businesses must also choose between on-premises and cloud/hosted solutions. Because the need to buy expensive phone equipment is eliminated, hosted systems are recommended for small businesses. To stay connected, business are only required to pay a monthly subscription fee.

Select the right vendor

Besides knowing the right system for your office, choosing the right dealer is also important. Bear in mind that your deal does not just supply you with phone equipment; they are also to provide installation, maintenance, and support services. It is therefore important that you find an experienced and professional dealer. Pay attention to a prospective vendor’s receptiveness when speaking to them. Are they patient in trying to understand your needs? You want assurance that should anything go wrong, the vendor’s customer support is reliable.